Shop clothing accessories and recovery gear from our store. We ensure quick delivery and high-quality items.
Effective Date: 3/5/2025
These Terms of Service (“Terms”) form a binding agreement between the customer (“Customer”) and Big Bear Recovery LLC (“BBR,” “we,” “our,” or “us”). By requesting, authorizing, purchasing, or participating in any BBR service—whether in person, electronically, or by phone—the Customer acknowledges and agrees to these Terms.
Your subscription covers standard recoveries only, which include 1 hour of service per recovery.
Any additional time, heavy equipment, specialized logistics, or third-party services are not included and will be billed separately.
Subscribers must be within 150 air miles of Yuma, AZ. Subscribers outside this radius automatically incur additional charges for mileage, time, or resources beyond the standard one-hour recovery.
UTV Offroad Adventure Club Members follow their own specific rules (see Section 7).
Failure to comply with these limits may result in extra fees and billing, regardless of subscription purchase or knowledge of the rules.
Off-road vehicle recovery involves inherent dangers, including but not limited to:
Personal injury or death
Damage to vehicles, equipment, or terrain
Unstable ground, weather hazards, or poor visibility
Mechanical failures
Recovery equipment stress or line failure
By requesting or receiving services, the Customer voluntarily assumes all risks.
To the fullest extent allowed by Arizona law, the Customer releases BBR, its owners, employees, contractors, partners, and affiliates from all liability for injuries, losses, damages, or claims arising before, during, or after any recovery operation.
This release does not waive liability for BBR’s gross negligence or intentional misconduct.
Customers and bystanders must:
Keep a safe distance
Follow all BBR instructions
Avoid interfering with operations
Anyone who remains near the recovery area does so at their own risk.
BBR provides no guarantee related to:
The outcome of a recovery
The condition of the vehicle after recovery
Avoidance of damage
Time required to complete the service
BBR does not guarantee a damage-free recovery due to the nature of off-road environments. BBR is not responsible for:
Mechanical or drivetrain damage
Cosmetic damage
Broken components
Pre-existing damage worsened by extraction
Necessary repositioning or winching damage
The Customer accepts full responsibility for their vehicle and any resulting damage.
A recovery includes:
Stuck vehicle extraction
Disabled/off-trail vehicle assistance
Unstable vehicle stabilization
Rollovers or total-loss extraction
Any situation where a standard tow truck cannot access the vehicle
The Customer is responsible for providing accurate GPS coordinates and location details. Additional fees may apply for:
Wrong location
Vehicle moved after dispatch
Customer leaving the scene
Time spent searching
On-scene cancellation
In Season: recovery requests are case-by-case only.
BBR uses industry-standard techniques and training but cannot eliminate inherent recovery risks.
Trail repairs are temporary and intended only for moving the vehicle to safety.
BBR makes no warranty regarding the effectiveness or longevity of temporary repairs.
Vehicles should be professionally inspected immediately following recovery.
Customers may authorize recovery without being physically present if they:
Provide access to the vehicle
Arrange key retrieval
Grant permission to recover in their absence
Customer authorizes BBR to access private or public property as reasonably necessary for recovery. BBR is not liable for access-related damage unless caused by gross negligence.
BBR may refuse or delay service due to:
Extreme weather
Flood risk
Unstable terrain
Water or mud hazards
Cliffs or ravines
Dangerous dune conditions
Fire hazards
A $50 night-operations fee applies to nighttime recoveries.
Subscriptions activate three (3) days after purchase.
Subscribers must be on-site unless remote authorization is arranged.
Grizzly Subscription: 1 recovery per month
Fleet Subscription: Unlimited recoveries (fair-use applies)
More than five (5) recoveries in a month may incur additional charges.
Call-out fees
Services already rendered
Failure to cancel through the dashboard
Subscription cancellations must be made through the Customer dashboard.
Non-subscribers: $175/hour (rounded up)
Subscribers: 1-hour standard recovery included per dispatch. Any additional time beyond the standard one-hour recovery will be billed at BBR’s normal hourly rate.
$4 per mile for distances over 150 miles and under 250 miles
Subscribers acknowledge that not all recoveries are achievable with the standard resources included in the subscription. Certain situations may require:
Heavy equipment
Specialized logistics or coordination
Extended recovery time beyond one hour
Any additional equipment, third-party services, or extended labor required to complete a recovery are the sole responsibility of the Customer and will be billed separately. The subscription only covers the standard one-hour recovery as described in section 2.3.
Membership covers:
Stuck vehicle extraction
Disabled removal
Rollovers
Total-loss recovery
Non-covered situations include:
Flat tires
Dead batteries
Fuel issues
Broken belts
Mechanical failures
Lost riders
Minor trail assistance
These are billed separately.
Typical ETA is within 24 hours, subject to: weather, terrain, equipment, distance, road closures, and subcontractor availability.
BBR is independent and not responsible for:
Route selection
Rider instruction
Tour guide actions
Accidents
Mechanical failures
Any incident occurring during the tour
BBR may subcontract due to distance or logistics. BBR is not liable for subcontractor delays, performance, pricing, or damages. Customer pays subcontractor fees plus any BBR admin fees.
Reemphasized: only hard recoveries are included. Hard recoveries are limited to the standard one-hour service included under the subscription. Any additional time, equipment, or complex logistics required beyond standard recovery are billed separately.
If a rider leaves the designated tour route, enters unsafe or restricted areas, or encounters hazardous terrain, BBR may:
Refuse service
Delay service
Charge additional fees
Require additional equipment
BBR may subcontract any recovery at its sole discretion.
Call-out fees must be paid before dispatch on out of area requests.
Long-distance recoveries may require a non-refundable deposit.
If payment is refused:
Vehicle may remain “on-hook” until paid
Third-party storage fees may apply
Additional fees may be added
Customer agrees not to dispute or chargeback payments for services rendered. Fraudulent chargebacks may result in legal action and recovery of all related costs. Chargebacks are not permitted; Customer must resolve billing issues directly with the company.
If storage is needed:
Third-party tow yard/storage fees apply
Customer pays drop-off and storage costs
BBR generally brings vehicles back to roadway access and does not normally store vehicles. Third party tow yards may be used in such manure.
BBR may record all recoveries for safety, training, documentation, and legal purposes.
Customer grants BBR permission to use images or footage for:
Social media
Marketing
Influencer content
Customers may request in writing not to appear in influencer-style content; however, operational recording cannot be prevented.
Customer agrees to indemnify and hold BBR harmless from claims arising from:
Customer actions
Failure to follow directions
Interference with recovery
Concealed hazards
Misrepresentation of vehicle condition
Damage to BBR equipment
BBR may report suspicious activity or unsafe conditions to law enforcement.
By paying for any subscription service or requesting service, the Customer agrees to the Big Bear Recovery LLC Disclaimer & Terms of Service, including the limitations of standard recoveries, geographic restrictions, and potential additional costs under subscription services.
Customer Signature:
Total Amount: $0